Delivery & Returns Policy

 

Dispatch – Standard Delivery

The cost for standard delivery provided by Royal Mail 48-hour is £3.49, this service usually takes 2-4 business days. Upon dispatch your parcel will typically take 2-3 working days to be delivered. However, occasional delays are sometimes unavoidable at very busy times of the year.

 

Premium Delivery

For upgrading to premium delivery please contact email Sales@pinkstringsealingwax.co.uk 

 

Non-Mainland UK Delivery

All deliveries that are within the UK, but not located within the UK mainland will take 4-7 business days to be delivered. For these deliveries, we use Royal Mail second Class at a standard cost of £3.49.

International Delivery

Prices upon request please email Sales@pinkstringsealingwax.co.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pinkstringsealingwax.co.uk and we will send you return address details.

 

Returns

Our policy allows 14 days.

Will happily give you a Refund if your purchase is returned within 14 days of receiving your order.

Your item must be in the same condition that you received it.

All items returned must have all original labels and stickers.

Unfortunately we cannot cover return shipping costs and any shipping costs previously paid will not be reimbursed.

 

Breakages

We pride ourselves on how we wrap and dispatch your products, but occasionally some products do arrive damaged or broken. If this happens to you please send an email to:

Sales@pinkstringsealingwax.co.uk

Please ensure you include your name, order number and images of the damaged product.

Once this has been sent, we will organise a replacement and arrange for the damaged item to be returned to ourselves

 

 

Need help?

Use the contact us on our information bar you will have the option to either email or call us.